Urgent & General Maintenance

If you have a maintenance request that is not urgent, please submit your request by emailing your property manager on reception.southyarra@livinghere.com.au

Please be as specific as possible when submitting your request.  For example, stipulate whether the appliance is gas or electric, include model numbers where possible and provide photos if necessary.  Thank you – we’ll get onto the job right away!

If you have an urgent repair request, please contact your property manager as soon as possible. If the call is after hours, please ensure to call the office on 03 9826 1399 as it will be diverted to a mobile. Please leave a voice message if your call is not answered or try calling again. Alternatively, please TEXT 0411 500 166 with your name, the property address and a detailed description of the issue.

If you are unable to contact your property manager or receive a return call, you are able to contact one of our tradesmen providing the issue is urgent. Please also email your property manager to advise your actions.

Pinnacle Plumbing – 0419 019 993 – Nick

Murley Electrics – 0419 195 969 – Phil

Urgent repairs are defined by the residential Tenancies Act 1997 as the following:

  • burst water service
  • blocked or broken toilet system
  • serious roof leak
  • gas leak
  • dangerous electrical fault
  • flooding or serious flood damage
  • serious storm or fire damage
  • failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
  • failure or breakdown of the gas, electricity or water supply – Check with your service provider first
  • any fault or damage in the premises that makes the premises unsafe or insecure
  • an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted

If the hot water is communal or the electrical switch board is locked:

  • The strata or Building Manager should be contacted NOT the tradespeople listed above. The contact details will be either in the foyer of the building or located on the outside.

When the tenant will be responsible for payment of repairs

The tenant agrees that when a tradesperson is requested by the tenant to attend a repair of an appliance, fixture or fitting, the tenant shall be responsible for the payment of the costs incurred within 14 days in the following circumstances;

  • When the tradesperson finds no fault in the appliance, fixture or fitting.
  • When the tenant has not operated the appliance, fitting or fixture in the correct manner.
  • When the tradesperson has not been able to gain access to the premises after the tenant has agreed to an appointment time.
  • When the tenant arranges a repair that is not classified in Section 19 of the Residential Tenancy Agreement as an Urgent Repair.